This policy tells you about the personal data we collect from you as a website visitor.
Information we collect
We may collect and process information about you when you:
Complete a form on our website, such as registering for a newsletter, getting a download or joining a members’ area. We will record the information required to process your request.
Completing a form or questionnaire in response to you reporting a problem with our website or services. We will record the information required to provide a resolution to your enquiry.
If you write to us or email us we may keep a record of that correspondence and the response we make.
If you telephone or text us we may record or copy the content in order to make a response.
If you complete a survey, request a listing in a directory or a website link we will record the information required to fulfil the request.
If you make transactions through our website we will record the information required to carry out the transaction, the fulfilment of your order and the administration of your order.
If you visit our website we may record the details of your visit including, but not limited to, traffic data, location data, web logs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access and use.
We may collect information about your computer, including where available your IP address, operating system and browser type. This is used to report aggregate information to the website team. This statistical data does not identify an individual.
If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out in our Contact Us page) at any time if you change your mind.
Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
Where we store information
The personal data we collect from you will be stored on our servers inside the European Economic Area (“EEA”). For the purposes of processing online payments you may be transferred to a payment provider with their own terms of service.
Where we have given you (or where you have chosen) a user name and password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
Transmission of information
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you before collecting information if we intend to use your data for such purposes.